ex99 Frequently Asked Questions

ex99 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within 90 days). KYC is typically completed within 24 hours of document submission.

No. ex99 strictly permits one account per person, per household, and per device. Duplicate accounts are detected automatically and result in permanent suspension of all associated accounts. If you have forgotten your login credentials, use the password reset function or contact support at [email protected] rather than creating a new account.

You can reset your ex99 password by clicking the "Forgot Password" link on the login page. Enter the email address or mobile number registered to your account and you will receive a reset link or OTP within a few minutes. If you no longer have access to your registered email or phone number, contact the ex99 support team at [email protected] for manual account recovery.

To close your ex99 account permanently, email [email protected] with the subject line "Account Closure Request" and include your registered username. Any remaining balance will be refunded to your verified withdrawal method before the account is closed. Note that self-exclusion (for responsible gaming reasons) and voluntary account closure are handled as separate processes — specify which you are requesting.

To deposit via bKash on ex99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction from your bKash app or by dialling *247#. Deposits via bKash are credited to your ex99 balance instantly in most cases.

bKash deposits on ex99 are processed instantly and your account balance is updated in real time under normal circumstances. If your deposit does not appear within 10 minutes, take a screenshot of your bKash transaction confirmation and contact ex99 support at [email protected] with the transaction ID. Delays are rare and are typically resolved within one hour.

The minimum deposit on ex99 is ৳200 for most payment methods including bKash, Nagad, and Rocket. Bank transfer minimum deposits may be higher depending on your bank's own transfer limits. There is no maximum single deposit limit set by ex99, though individual payment providers such as bKash and Nagad have their own per-transaction caps that apply.

The minimum withdrawal amount on ex99 is ৳500. Withdrawals below this threshold cannot be processed. To submit a withdrawal, your account must be fully KYC-verified and the withdrawal method must match a payment method you have previously used to deposit. ex99 does not charge a withdrawal fee on standard transactions, though your payment provider may apply their own charges.

Most ex99 withdrawals to bKash and Nagad are processed within 1 to 4 hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, and other local banks typically take 1 to 3 business days. Withdrawals submitted on weekends or public holidays may experience slight delays. You will receive a notification once your withdrawal has been approved.

ex99 follows a return-to-source policy as a fraud prevention measure. This means your withdrawal must be processed back to the same payment method used for your most recent deposit. If you wish to withdraw to a different method, contact [email protected] to request a manual review. Approval is subject to identity verification and compliance checks.

ex99 does not charge any platform-side fees on standard deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, Rocket, Upay, and local banks may apply their own transaction fees according to their published tariff schedules. Always check your payment provider's fee structure before initiating a transaction to avoid unexpected charges.

To bet on cricket on ex99, navigate to the Cricket section from the main menu after logging in. You will find a full schedule of upcoming and live matches including BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip.

ex99 offers a wide range of cricket betting markets. You can bet on match winner, series winner, top batsman, top bowler, total sixes, total fours, method of first dismissal, player of the match, and live in-play markets that update ball-by-ball during BPL, IPL, and international fixtures. Accumulator bets combining multiple cricket selections are also supported.

Yes. ex99 is fully optimised for mobile browsers on both Android and iOS devices. You can access all casino games, sports betting, live dealer tables, and slots directly through your smartphone browser without downloading any app. The mobile interface automatically adjusts to your screen size, providing a smooth experience on devices with 4G or Wi-Fi connections.

All casino games available on ex99 are sourced from internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generator (RNG) technology that is independently tested for fairness. ex99 does not modify the game logic or RTP settings supplied by these certified providers.

ex99 offers a welcome bonus for new players on their first qualifying deposit. The bonus is automatically credited to your account once you have made your first deposit and met the minimum deposit threshold. Bonus funds are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Full terms are available in the ex99 Terms and Conditions.

A wagering requirement specifies how many times a bonus amount must be bet before it can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus becomes withdrawable. On ex99, not all games contribute equally to wagering — slots typically contribute 100% while live casino games may contribute less.

Yes. All ex99 bonuses carry an expiry period, which is specified in the individual bonus terms at the time of the offer. Typically, welcome bonuses must have their wagering requirements completed within 7 to 30 days of activation. Any unused bonus balance and associated winnings are forfeited once the expiry date passes. Check the active promotions page or contact support to confirm the expiry of a specific bonus.

ex99 operates a tiered loyalty programme that rewards regular players with points for every qualifying bet placed. Accumulated points can be exchanged for bonus funds, free spins, or other exclusive rewards. Higher loyalty tiers unlock benefits such as faster withdrawal processing, personalised bonus offers, and a dedicated account manager. Contact [email protected] for full details on how to enrol and progress through the loyalty levels.

ex99 is a secure platform that uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held in segregated accounts. While online gambling regulation in Bangladesh is an evolving area, ex99 operates under an international framework and serves the Bangladesh market with a commitment to fair play, data security, and responsible gaming standards.

ex99 protects your data using 256-bit SSL/TLS encryption on all connections, meaning all information exchanged between your device and ex99's servers is fully encrypted. Financial data is processed through PCI-DSS-compliant payment gateways. ex99 never shares your personal data with third parties for marketing purposes without your explicit consent. Full details are available in the ex99 Privacy Policy.

The minimum age to register and play on ex99 is 21 years. This is a strict policy with no exceptions. All new accounts are subject to age verification during the KYC process. Any account found to be operated by a person under 21 will be permanently closed and all funds frozen pending investigation. ex99 actively supports responsible gaming and takes underage gambling prevention seriously.

To self-exclude from ex99, email [email protected] immediately with the subject line "Self-Exclusion Request" and include your registered username. Your account will be closed and all promotional communications will be permanently halted within 24 hours. Self-exclusion on ex99 is irreversible for a minimum period of 6 months. ex99 also offers shorter cool-off periods of 24 hours, 7 days, or 30 days for players who need a temporary break.

You can request deposit limits — daily, weekly, or monthly — by contacting the ex99 support team at [email protected]. Deposit limits are activated within 24 hours of your request and cannot be increased for a mandatory cooling-off period after a reduction is set. This tool helps you stay within a personal budget and is part of ex99's broader responsible gaming framework available to all registered players.