Responsible Gaming
at ex99
ex99 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to stay in control — at all times.
Our Commitment
Gaming Should Be Fun, Not a Problem
At ex99, we believe that betting and casino games are a form of entertainment — nothing more. For the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, and beyond, gambling is a recreational activity enjoyed within comfortable personal limits.
However, we recognise that a small proportion of individuals may develop patterns of gambling behaviour that cause harm to themselves or to those around them. ex99 takes this reality seriously. Our responsible gaming programme is built around one principle: your wellbeing always comes before our revenue.
Every registered player on ex99 has access to a suite of self-management tools that can be activated instantly — no waiting periods, no complicated forms. Whether you want to set a daily deposit limit, take a short break, or permanently exclude yourself from the platform, our team is available 24/7 to assist you.
Player Protection Tools
Tools to Keep You In Control
ex99 provides six powerful self-management tools that every registered player can activate at any time — directly through customer support or via your account settings.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap on your ex99 account. Once a limit is active, the platform will automatically block any deposit attempt that would exceed your chosen threshold. Limits can be lowered at any time but increases require a mandatory 24-hour cooling period before taking effect.
Loss Limits
Define the maximum amount you are comfortable losing within a set time frame — daily, weekly, or monthly. When your net loss reaches this threshold, ex99 will restrict further wagering activity for the remainder of that period. This tool is designed to prevent chasing losses, one of the most common patterns in harmful gambling behaviour.
Wager Limits
Cap the total stake amount you can place on any single bet or across all bets within a given period. Wager limits provide an additional layer of control beyond deposit limits, ensuring that existing account balances cannot be wagered beyond your personal comfort level.
Session Time Reminders
Configure automatic pop-up reminders that alert you after a set duration of continuous play — for example, every 30, 60, or 90 minutes. These reminders are designed to interrupt extended gaming sessions and encourage you to take regular breaks. Time reminders are a proven tool for maintaining healthy gaming habits.
Cool-Off Period
Take a temporary break from ex99 by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, your account is suspended and you will not be able to log in, deposit, or place bets. All pending withdrawals will be processed normally. Cool-off periods cannot be cancelled once activated.
Self-Exclusion
For players who feel that gambling is having a serious negative impact on their lives, ex99 offers permanent self-exclusion. Once activated, your account is permanently closed and all ex99 marketing is immediately halted. Self-exclusion is irreversible for a minimum period of 6 months. To request self-exclusion, contact [email protected] immediately.
Awareness
Recognising Problem Gambling
Problem gambling does not always look dramatic. It often develops gradually and can be difficult to recognise from the inside. Understanding the warning signs is the first step toward taking control.
If you recognise any of the following patterns in your own behaviour — or in someone you care about — we strongly encourage you to reach out to the ex99 support team or to seek professional help. There is no shame in asking for assistance.
Consistently wagering funds that are needed for essential living expenses such as rent, food, utilities, or family obligations is a clear indicator that gambling has moved beyond recreational boundaries.
Placing increasingly large bets in an attempt to recover previous losses — sometimes called "chasing" — is one of the most dangerous gambling patterns and often leads to rapidly escalating financial harm.
If gambling is causing you to neglect work, family, studies, or important social obligations, this is a strong signal that the activity has become problematic and requires immediate attention.
Experiencing a persistent urge to keep playing even when you want to stop — or having tried to cut back multiple times without success — is a hallmark of gambling disorder that warrants professional support.
Concealing the extent of your gambling from family members, friends, or colleagues — or lying about the amount of time or money spent on betting — suggests that you already recognise the activity has gone beyond healthy limits.
Taking loans, borrowing from friends or family, or using credit specifically to fund gambling activity is a serious financial warning sign that requires immediate intervention.
Turning to gambling as a way to escape stress, anxiety, depression, boredom, or difficult personal circumstances is a pattern that frequently escalates and can worsen the underlying emotional issues it is used to avoid.
Self-Assessment
Ask Yourself These Questions
The following questions are adapted from widely used responsible gambling assessment frameworks. Answer honestly — this assessment is entirely private and exists solely to help you reflect on your gambling habits.
If you answer "yes" to two or more of these questions, we recommend that you speak with our support team and consider activating one or more of ex99's responsible gaming tools. If you answer "yes" to four or more, we strongly encourage you to seek independent professional advice.
Personal Gambling Self-Check
Answer honestly. There are no right or wrong answers — only honest ones.
Have you ever spent more time or money on gambling than you originally intended?
Have you gambled with money that was meant for rent, food, bills, or other essential expenses?
Have you tried to win back money you lost by continuing to gamble?
Has gambling caused arguments, tension, or distance between you and your family or friends?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you hidden your gambling activity — the time spent or the money wagered — from people close to you?
Have you ever borrowed money or sold possessions to fund your gambling activity?
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Get Help
Support Is Available Right Now
You do not need to face gambling-related difficulties alone. The following resources are available to all ex99 players in Bangladesh and can be accessed at any time.
ex99 24/7 Support
Our English-language support team is available around the clock, every day of the year. If you feel gambling is becoming a problem, contact us immediately and we will activate the appropriate responsible gaming tools on your account without delay.
[email protected]Self-Exclusion Request
If you need to permanently exclude yourself from ex99, email our support team with the subject line "Self-Exclusion Request — [Your Username]". Your account will be closed and all marketing suspended within 24 hours. This action is irreversible for a minimum of 6 months.
[email protected]Talk to Someone
If you are struggling with gambling-related issues and need to speak with a trained counsellor, we encourage you to reach out to a qualified mental health professional in your area. Seeking help is a sign of strength, not weakness. Your wellbeing matters more than any bet.
Protecting Family Members
If you are concerned about a family member's gambling habits, ex99 encourages you to speak openly with them about your concerns. You can also contact our support team for guidance on how to assist someone who may be struggling with problem gambling behaviour.
Account Security Assistance
If you need help securing your account to prevent unauthorised use — for example, if a family member is accessing your account without permission — contact our support team immediately. We can assist with password changes, device restrictions, and account locks.
Account History Review
You can request a full history of your account activity — deposits, withdrawals, wagers, and session times — from our support team at any time. Reviewing your own account history is a powerful tool for understanding your gambling patterns and making informed decisions.
Minor Protection
Keeping Minors Safe
ex99 operates a strict 21+ policy. No person under the age of 21 may register an account, place a bet, or access any real-money game on the ex99 platform. Age verification is carried out at registration and at the point of first withdrawal.
If ex99 identifies or suspects that an account is being operated by a person under the age of 21, the account will be suspended immediately, all funds will be frozen pending investigation, and the matter will be escalated to our compliance team.
If you share a device with younger family members, we strongly recommend using parental control software to restrict access to online gambling websites. Keep your ex99 login credentials private and never share your username or password with others, including family members.
Tips for Parents and Guardians
Use Parental Control Software
Install reputable parental control tools on shared devices to block access to gambling websites. Many internet service providers also offer family-safe filtering options.
Keep Login Credentials Private
Never store your ex99 username or password in a shared location. Use a unique, strong password and consider enabling two-factor authentication on your account.
Have Open Conversations
Talk openly with young people in your household about the risks associated with gambling. Early education about the nature of chance and financial risk is one of the most effective forms of prevention.
Report Suspected Underage Access
If you suspect that a minor has accessed the ex99 platform using your credentials or their own, contact [email protected] immediately so the matter can be investigated and resolved.
Play Within Your Limits
Enjoy ex99 Responsibly
Ready to get back to the games? ex99 offers cricket betting, live casino, slots, and more — all within a secure platform built with your safety in mind. If you ever need support, we are just one email away.
21+ only. Gambling involves financial risk. Never bet more than you can afford to lose. If gambling is affecting your life, contact [email protected] immediately.